February 2024: Zoho Desk Release | The Revenue Strategy

February 2024: Zoho Desk Release

blog_feb

February marked the release of Zoho Desk ’24, introducing game-changing features like Zia Field Predictions, Blueprint Widgets, and custom support plans.

Are you ready to take your customer service to the next level? Contact us to explore how Zoho Desk’s new features can streamline your support team’s workflow.

February marked the release of Zoho Desk ’24, introducing features to enhance customer service:

Zia Field Predictions: Zoho’s AI assistant, Zia, can now analyze ticket data to predict and auto-update fields in incoming tickets, improving data accuracy and agent productivity.

Blueprint Widgets: Blueprints in Zoho Desk now support widgets, allowing agents to perform actions like scheduling meetings or sending surveys directly within the workflow.

Custom Support Plans and Contracts: Businesses can create tailored support plans with specific SLAs, enabling prioritized customer service based on individual agreements.

Optimize your CRM with expert Zoho support and ongoing maintenance.

Articles for you

We’re Building a Company Where Family and High Performance Aren’t a Tradeoff

We’re Building a Company Where Family and High Performance Aren’t a Tradeoff

At The Revenue Strategy Method, we've spent years building high-performance revenue systems for B2B companies. And along the way, we've built...

The CRM Improvement Cycle: Are You Stuck in This Cycle?

The CRM Improvement Cycle: Are You Stuck in This Cycle?

It usually starts with a good goal. You want to increase revenue. To do that, you need more sales. So you hire another sales rep. Or a sales manager. Or you increase your marketing spend. Or you invest in sales training.

Onboarding New Reps? Your CRM Structure Will Make or Break Ramp Time

Onboarding New Reps? Your CRM Structure Will Make or Break Ramp Time

Bringing on a new sales rep is exciting. It’s also expensive. Between training costs, lost time from senior reps helping out, and the salary clock...

The 5 Dashboards Every Company Should Be Using (And What to Put in Them)

The 5 Dashboards Every Company Should Be Using (And What to Put in Them)

Have you ever opened a dashboard and thought, “Cool... but what am I supposed to do with this?” Dashboards should do something. They should...

Zoho Kiosk’s New URL-Opening Function: A Game-Changer for Multi-System Businesses

Zoho Kiosk’s New URL-Opening Function: A Game-Changer for Multi-System Businesses

If your team uses Zoho Kiosk, you already know it’s the holy grail for employees, especially those handling repetitive, customer-facing tasks. Zoho...